The Good, The Bad, and The Ikea
Several months ago we combined a trip to visit with relatives with a trip to Ikea in Stoughton MA. Over the years Ikea has served us pretty well with the occasional bookcase or desk, so when we renovated the kitchen, we decided to include them as a possible source for cabinets. We checked out several different cabinet makers and used Consumer Reports as a guide to help narrow our choice once we had decided on some acceptable styles within our price range. Ikea cabinets outranked many more expensive brands in terms of durability, and they had more styles that fell within our tastes, so we decided to go with them.
It's been a couple of years since I built and installed the kitchen cabinets, and they've served us well, with no complaints. We like them so much in fact that we recently decided to add one more 15" cabinet to the end of the peninsula that divides the kitchen and dining area. There's plenty of floor space available to make the change and the addition also provides us with that much more counter space.
So our trip to the Stoughton Ikea, back in July, was for getting this additional cabinet, a futon couch for the guest room, and a couple of light fixtures.
It wasn't until last week that I got around to building the additional kitchen cabinet. Putting it together went well, but this time Ikea let us down in terms of service. First off, they gave us a base cabinet with the wrong interior finish: white when it should have been birch. Since the interior is only visible when the door is open, and only minimally at that, I decided to go ahead and use this cabinet instead of trying to get a replacement.
But that wasn't the end of my problems with the cabinet order. The Ikea clerk, or associate, or team member, or whatever they're calling their paid help, neglected to include hinges for the cabinet door. Now, I know it's up to me to check my order and make sure everything is correct and we have what we need before leaving the store, but the paid help that works in the kitchen department should have been more on the ball in making sure we had a complete order.
Trying to correct the order over the phone has been a nightmare. I finally decided to place an order through the website, but that seems to have been lost in some internet limbo. I received an email last week that told me there was a problem with my web order and a customer service rep. would contact me within 24 hours. (I'm still waiting dear.)
I'm not ready to give up on Ikea as a home furnishings source, but my latest experience has me thinking they expanded a little too quickly and haven't kept up with the customer service that I was used to in the past.
Handyman














